If you haven’t booked your tickets that were meant to be used during lockdown, Kulula says it will only give you until the end of November to make your booking.
This comes after all planes were grounded during the beginning of lockdown last year. With flights grounded all around the world, all airlines had to make a plan with their un-flown tickets.
Kulula gave its customers the chance to rebook their tickets and only pay for the difference should the new tickets be more expensive than the tickets originally booked.
Now, the low-cost airline has reminded the public that the 6,000 un-flown tickets that have been bought have to be booked before the end of this month.
This means that you have less than two weeks to get through to the call centre and book a flight at last-minute prices. This is despite complaints of lengthy call centre waits and some passengers saying they’re yet to receive their credit, despite applying months ago, reports Business Insider.
Following the number of complaints, Kulula has said that it is prepared to make some concessions. If you’re able to prove that you didn’t leave it until the last minute, Kulula will refund you in full.
“If customers can prove they previously emailed us and kulula.com did not allocate a credit to the account, we will correct the mistake and honour the credit with a suitable time frame based on when they applied,” Des O’Connor, Chief Commercial Officer at Kulula.com.
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